Refund & Withdrawal Policy

Last updated: 2 August 2026

1. How to request a refund or withdrawal

Email support@businesscalc.eu with the purchase email, product, date and Stripe receipt reference. Do not send card details.

2. Consumer withdrawal

Consumers may have a statutory 14-day withdrawal right for online service contracts. For digital content or services started immediately at the consumer's request, the right may be affected only where the legal conditions, including required consent and acknowledgement, are satisfied.

3. Defective or unavailable service

If paid functionality is not delivered, is materially defective, or access cannot be restored within a reasonable period, contact us so we can correct the issue, redeliver the service or provide an appropriate refund.

4. Subscriptions

Cancelling Pro prevents future renewal. Unless mandatory law requires otherwise, previous billing periods already supplied are not automatically refunded. Accidental duplicate charges will be investigated.

5. Audit work

For bespoke audit work, notify us promptly. Any amount due may reflect work already performed where permitted by law and where performance began at the customer's request.

Withdrawal statement

You may write: “I hereby give notice that I withdraw from my contract for [product], ordered on [date], using [purchase email].”